Our Priorities

• Give team members more time for direct resident care
• Reduce repetitive manual work and duplicate documentation
• Improve access to timely information and operational insights
• Support workforce planning, compliance and early identification of risks
• Adopt proven technologies that strengthen Primacare’s boutique model of care
• Human-Centred AI

AI is intended to support—not replace—human judgment. Team members remain involved in decision-making, with technology used to enhance care, efficiency and consistency.

Privacy & Security

Primacare is committed to protecting resident privacy and confidentiality through:

• De-identified data wherever possible
• Minimum necessary data access
• Encryption in transit and at rest
• Role-based access controls
• Ongoing monitoring and incident-response planning
• Privacy assessments before real data is used
• Compliance with PHIPA and PIPEDA

Our Long-Term Vision

Primacare’s goal is to responsibly connect systems, reduce duplication, identify risks earlier, and use technology to support safer, more efficient, responsive care across all homes.

Technology & AI | People Focused = Quality Care®

Every technology initiative is guided by one question: Does it help our people provide better care? Primacare’s technology and innovation efforts include AI and approved technologies such as facial recognition, smart medication carts, EMR/PCC systems, wound-care applications, robotics, and medication boxes.

Primacare’s AI framework
Other approved technologies currently used across Primacare homes.