Primacare People Institute

Putting People First. Always

At the Primacare People Institute, we believe exceptional care begins with exceptional people. We are dedicated to supporting team members at every stage of their professional journey by providing the tools, knowledge, and opportunities they need to thrive. Through leadership development, innovative education, and a culture of recognition and well–being, we empower our teams to deliver outstanding care and create meaningful experiences for residents, clients, families, and one another. People Focused = Quality Care®

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How We Support Our Teams

Empower

We invest in our people through clinical coaching, mentorship, leadership development, and professional growth opportunities that build confidence, strengthen skills, and support career advancement.

Inspire

We foster a culture of purpose and innovation, encouraging our teams to lead with compassion, share creative ideas, and motivate one another to make a meaningful impact every day.

Educate

We bring learning to life through simulation-based education that builds confidence, competence, and critical thinking. Our hands-on approach allows teams to practice skills, sharpen decision-making, and enhance communication in a safe, supportive environment.

Education and simulation experiences include:

Admissions and resident transitions
Skin and wound assessment and management
Falls prevention and post-fall response
Personal care and continence management
Six-week care conferences and family engagement
End-of-life and palliative care
Dementia care and responsive behaviours
Leadership development and team collaboration
Clinical best practices and quality improvement initiatives

We also provide specialized training in BSO 5-star Program, such as DementiAbility, GPA, PIECES, U-First, BSO Foundation, and other evidence-informed programs that support person-centred care and positive resident outcomes. The full simulation team has all obtained their Keystones Apex Online Certificate through Simulation Canada.

Education and simulation experiences include:

Admissions and resident transitions
Skin and wound assessment and management
Falls prevention and post-fall response
Personal care and continence management
Six-week care conferences and family engagement
End-of-life and palliative care
Dementia care and responsive behaviours
Leadership development and team collaboration
Clinical best practices and quality improvement initiatives

We also provide specialized training in DementiAbility, Montessori for Dementia Care, Gentle Persuasive Approaches (GPA), and other evidence–informed programs that support person–centred care and positive resident outcomes. The full simulation team has all obtained their Keystones Apex Online Certificate through Simulation Canada.

People Focused. Learning Driven. Quality Care.

When team members feel supported, empowered, and prepared, they are better equipped to provide exceptional care. By investing in our people, we strengthen our teams, enrich the lives of those we serve, and create environments where residents, clients, families, and staff can thrive.

Simulation Training Lab

Testimonials

“The class taught me how to provide proper continence care, including using the correct continence products, maintaining good hygiene, preventing skin breakdown, and helping reduce the risk of infections.”

–Manisha Jamarkattel

“I found that the Manikins were very helpful with the demonstrations. The organizers and facilitators were very knowledgeable with the training they were providing. All topics were completely related to the job that we do. I feel I learnt from this education”

– Edwin Santiago (RN)

”The simulation training was one of the most valuable learning experiences I’ve had. Practicing real-life scenarios for admission assessments, the palliative care pathway, and wound care helped me build confidence and improve my clinical decision-making in a safe environment. I left each session feeling more prepared to provide compassionate, high-quality care to our residents.“

– Vaani Jose (RN)