Leadership Team

Randy J. Melchior

Chairman

Randy Melchior has 30+ years experience in real estate and land development that spans both theforprofit and nonprofit sectors.

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During that time he has held key positions in the development of several hundred thousand square feet of prominent space across the GTA and throughout the province of Ontario. He is also an active member of various charitable foundations and event boards spanning the arts, politics, sport and health care. As Chairman of Primacareโ„ข, Randy networks with toptier government and industry partners, playing both an active and supervisory role in all strategic initiatives related to the company. He was also instrumental in establishing the company’s “family” brand as well as coauthoring the company’s primary mandate to offer Ontario seniors unsurpassed “people focused quality care.”

Credentials / Designations:
Years of Experience: 30+ years

Email: rmelchior@primacareliving.com

Matthew J. Melchior

Founder & President

For more than 30 years, Matthew has collaborated with highly regarded professionals across land development, construction, and seniors housing in Ontario.ย 

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His experience and leadership have helped build a highly qualified teamย aligned with Primacareโ€™s vision of peoplefocused quality care. As Founder & President, Matthew oversees everything from site selection and financing to construction, operations, compliance, and quality control. A strong advocate for community service, Matthew has been actively involved in cultural and healthcare notfor profit organizations. He received the 2006 City of Vaughan Volunteer Recognition Award and the 2013 Queen Elizabeth II Diamond Jubilee Medal.

Credentials / Designations: BA, GDPA
Years of Experience: 30 years

Email: mmelchior@primacareliving.com

Rick De Vincenzo

Vice President, Strategy & New Projects

Rick obtained his CA designation in the province of Ontario in 1979. After spending 4 years with a multinational accounting firm.

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Rick left to join a local Toronto-based accounting firm as a partner, specializing in construction and real estate development until 2000. Thereafter, he moved to join a family business until 2009. Rick joined Primacare Living Solutions in 2012 leading administration, taxation and accounting related duties. Currently, Rick applies his multidisciplinary experience to advise on strategic initiative and new projects.

Credentials: B.A, B.Comm, C.A.

Email: rdevincenzo@primacareliving.com

Niklas Chandrabalan

Vice President, Operations

Niklas holds a Bachelorโ€™s Degree in Economics from York University and has spent more than 25 years in seniors healthcare.

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He began his career on the front line at a NotforProfit Veterans Seniors Home and has since held multiple healthcare leadership roles. Over the past 14 years, Niklas has progressed through senior positions with one of Canadaโ€™s largest seniors housing providers, gaining experience as an Environmental Manager, Office Manager, Administrator, and Regional Director. Known for his collaborative leadership style, Niklas is committed to improving resident quality of life, strengthening staff culture, and driving innovation through teamwork.

Credentials/Designations: BA, Economics (York University)
Years of Experience: 25+ years

Email: nchandrabalan@primacareliving.com

Balvinder Kaur

Vice President, Finance

Balvinder leads our Finance Team and is focused on driving change through team building and process improvements.

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She believes in building financial strength by developing a strong team. Balvinder has worked in home health care and longterm care for the past 15 years. She has held various management positions ranging from Project Manager, Senior Manager and Chief Accountant. She holds a degree in Accounting and Economics from The London School of Economics and is also a CPA.

Credentials/Designations: CPA
Years of Experience: 15+ years

Email: bkaur@primacareliving.com

Gary Loder

Vice President, Management Services

Gary holds an advisory role as Vice President, Management Services.ย ย 

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Gary has over 40 yearsโ€™ experience in the senior care sector with private and not-for-profit operators, both from an operational, consulting, development and management perspective.

As Vice President, Management, Consulting and Redevelopment Services, of one of Canadaโ€™s largest Seniorsโ€™ Care Operators, he led a team who was responsible for managing over 6500 beds across Canada. He also managed the largest Group Purchasing Division, providing services to over 70,000 residents across the country.

Gary held various progressive positions in his career in seniors care and is best known for building strong teams and positive relationships with owners, operators, and industry experts.

Gary was a Board member with OLTCA and currently is a Board member and holds the position of Chair of the governance committee of a not-for-profit long-term care and charitable organization.

Email: gloder@primacareliving.com

Lisa Davis

Chief Nursing Officer

Lisa is a registered nurse with more than 30 years of experience across longterm care, acute care, and healthcare leadership.ย 

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She holds a Nursing Diploma from Fleming College and a Bachelor of Business Administration from Trent University, along with certifications in Infection Prevention and Control and Project Management. Her career includes roles as Director of Care, ICU Manager, Professional Practice Leader, Administrator, and Senior Director of Care. Lisa is passionate about professional development, resident advocacy, and creating supportive career environments that foster strong teams and positive outcomes.

Credentials / Designations: RN, BBA, IPAC, PMP

Email: ldavis@primacareliving.com

Beata Feder

Manager, Talent People & Culture

Beata is an experienced Human Resources professional with over 10 years of progressive HR experience, having worked in the field since 2013, including 6 years specializing in the Long-Term Care sector.

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She holds a Diploma in Business โ€“ Human Resources and currently works as Manager, Talent, People and Culture at Primacare Living Solutions, supporting multi-site operations within a unionized healthcare environment.

Beata began her HR career in the BPO industry in the role of HR โ€“ Recruiter before advancing into a Senior Talent Acquisition Specialist role, where she managed a recruitment team and oversaw recruitment operations for one of the largest global technology company accounts in the United States. She also organized and led recruitment initiatives in partnership with the Federal Emergency Management Agency (FEMA).

Throughout her career, Beata has held roles including Talent Sourcer, Senior Talent Acquisition Specialist, Corporate Recruiter, and HR Coordinator. She specializes in recruitment and talent acquisition, workforce planning, HR operations, attendance and disability management, employee relations, organizational restructuring, and process improvement within Long-Term Care.

She has extensive experience supporting large-scale recruitment initiatives, operational reviews, HR modernization projects, and multi-site workforce strategies across Long-Term Care operations. Beata is passionate about continuous learning, operational excellence, and building people-focused workplace cultures, and holds her Canadian Management Professional (CMP) designation.

Email: bfeder@primacareliving.com

Prasanna Patkunarajah

Environment Consultant

With over 13 years of experience in long-term care and healthcare operations, Prasanna Patkunarajah is a dedicated leader specializing in Environmental Services, Capital Projects, and Emergency Preparedness.

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As the Environmental Services Consultant, Capital Projects Consultant, and Emergency Preparedness Trainer for Primacare Living Solutions and its managed homes, Prasanna works closely with leadership teams to support safe, compliant, and resident-centered environments across multiple long-term care communities.

ย Prasanna is recognized for his hands-on leadership style and strong focus on operational excellence, infection prevention, regulatory compliance, and infrastructure improvement. He has successfully led initiatives involving environmental cleaning standards, preventative maintenance programs, emergency response planning, and capital improvement projects designed to enhance the resident and staff experience.

ย Passionate about creating clean, welcoming, and well-prepared homes, Prasanna develops practical training programs and operational strategies aligned with provincial legislation and best practices. His commitment to safety, quality, and continuous improvement has made him a trusted resource within the long-term care sector.

ย Credentials – Long-Term Care Administrator Certification, Improving Fire Safety for Vulnerable Ontarians: Training for Chief Fire Officials

ย Experienceย  13+ years

Email: ppatkunarajah@primacareliving.com

Carolin Thomas

Corporate Nurse Consultant

Carolin Thomas, RN, BScN, GNC, HNC is a Long-Term Care consultant and healthcare leader with over 22 years of clinical, operational, and regulatory experience across Canada and Europe.

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A Certified Gerontology Nurse and Certified Holistic Nurse Consultant, she specializes in Dementia care, BPSD management, quality improvement, compliance, and workforce development. Carolin has served as a Ministry of Long-Term Care Compliance Inspector, Director of Nursing at City of Hamilton Lodges Division, and Clinical Care Partner at Sienna Senior Living, where she co-developed the PSW Safe Medication Administration Program. She also contributed to the development and validation of the CNA Gerontology Nursing Certification exam and created a successful LTC Inspection Readiness Program and RCA-driven training that strengthens team competency, confidence, and regulatory performance.

Credentials / Designations: RN, BScN, GNC

Emails: cthomas@primacareliving.com

Dianne Kelly

Quality and Risk Consultant

Dianne has a diploma from Centralia College majoring in Food and Nutrition Management; She is an active member of the Canadian Society of Nutrition Managers.

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Over the last 33 years Dianne has been actively working in long-term care as a Food and Nutrition Manager. Dianne is always one for stepping out of her comfort zone to learn and support the homes, she has recently taken on a new role as a Quality and Risk Consultant which will permit her to empower her extensive knowledge of long-term care and dietary specialty into other departments across Primacare and Managed homes. During her career in the health care field Dianne has had the opportunity to play a role in two new long term care developments, one of which was Henley Place in London, Ontario.

Credentials: NM (Nutrition Manager)

Email: dkelly@primacareliving.com

Ramon Diab

Policy Consultant

Ramon Diab is a Policy Consultant with Primacare Living Solutions. Bringing education and experience in the social sciences, records and information management, and library and information science.

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Ramon works collaboratively with interdisciplinary teams to strengthen governance and develop organizational policies and programs that align with legislation, accreditation standards and best practices. His works supports regulatory compliance, continuous quality improvement, and the delivery of safe, high-quality person-centred care.

Credentials: PhD, MLIS, GradCertInfoMgmt, BSW, BA

Email: rdiab@primacareliving.com